UnitedHealthcare Medicare Solutions | Contact Us

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   Contact Us


Employer Groups

Retirees of an employer group-sponsored UnitedHealthcare® plan

Please contact UnitedHealthcare by phone for all inquiries. Our Customer Service Representatives will answer your questions and give you helpful information.

 

Phone:
Call toll-free: 1-877-718-2619
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, Monday through Friday
Plan members may also call the number on the back of the member ID card

Medicare Advantage Plans

If you are not currently enrolled in a plan

UnitedHealthcare Customer Service representatives will answer your questions and give you helpful information.

 

Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

 

Plan Members

Contact UnitedHealthcare by phone, online or by mail.

 

Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.– 8 p.m. local time, 7 days a week

Mail:
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802

 

Website technical support

UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

 

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m. – 7 p.m. Central Time, Monday through Friday

Medicare Supplement Insurance Plans

Please contact UnitedHealthcare by phone or mail for all general inquiries.

 

Phone:
Call toll-free: 1-888-378-0254
TTY users, call: 711
Hours (Monday–Friday): 7 a.m.–11 p.m. ET
Hours (Saturday): 9 a.m.–5 p.m. ET

 

Mail:
UnitedHealthcare
PO Box 1017
Montgomeryville, PA 18936

Medicare Prescription Drug Plans

If you are not currently enrolled in a plan

UnitedHealthcare Customer Service representatives will answer your questions and give you helpful information.

 

Phone:
Call toll-free: 1-888-867-5564
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

 

Plan Members

Contact UnitedHealthcare by phone, online or by mail.

 

Phone:
Call toll-free: 1-888-867-5575
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

 

Mail (General Correspondence):

UnitedHealthcare
PO Box 29300
Hot Springs, AR 71903-9300

 

Mail (Enrollment Forms):

UnitedHealthcare
PO Box 29200
Hot Springs, AR 71903-9200

 

Website technical support

UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

 

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m. – 7 p.m. Central Time, Monday through Friday

Medicare Advantage Special Needs Plans

If you are not currently enrolled in a plan

UnitedHealthcare Customer Service representatives will answer your questions and give you helpful information.

 

Phone:
Call toll-free: 1-877-596-3258
TTY users, call: 711
Hours: 8 a.m. – 8 p.m. local time, 7 days a week

 

Plan Members

Contact UnitedHealthcare by phone, online or by mail.

 

Phone:
Call the number on the back of your member ID card.
Hours of operation: 8 a.m.–8 p.m. local time, 7 days a week

 

Mail :
UnitedHealthcare Customer Service
PO Box 29675
Hot Springs, AR 71903-9802

 

Website technical support

UnitedHealthcare Customer Service representatives are available to assist you with password resets, enhancement requests and technical issues with the website.

 

Phone:
Call toll-free: 1-800-721-0627
TTY users, call: 711
Hours: 7 a.m. – 7 p.m. Central Time, Monday through Friday

Symphonix ValueRx Plans

For assistance with your plan, contact Customer Service at 1-866-255-4835, 8 a.m. – 5 p.m., local time, Monday through Friday. TTY users, call 711.